Client Experience Specialist — Banking & Loyalty Growth

PNC Financial Services Group, Inc.; Township of Washington (NJ); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k) with match

Disability protection

Job summary

PNC Financial Services Group, Inc. in Sewell, NJ seeks a Client Experience Associate to deliver exceptional customer experiences and educate customers on financial options.

You will identify opportunities, refer to branch staff, and engage with customers in the lobby to promote PNC products, while supporting daily branch operations and service-to-sales processes. The role emphasizes in-office teamwork, inclusion, and professional balance, with a base that aligns with regional market data.

Qualifications

• Experience in retail banking customer service preferred.
• Able to identify opportunities and refer to branch staff.
• Strong communication and problem-solving skills.
• No degree required; related experience may substitute.

Responsibilities

• Delivers a unique customer experience and educates customers on options for financial interactions.
• Processes a variety of customer interactions and refers opportunities to branch staff.
• Supports proactive sales through lobby engagement and internal/external interactions.
• Ensures branch operations and maintenance tasks are completed accurately.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Sewell, NJ seeks a Client Experience Associate to deliver exceptional customer experiences and educate customers on financial options.

You will identify opportunities, refer to branch staff, and engage with customers in the lobby to promote PNC products, while supporting daily branch operations and service-to-sales processes. The role emphasizes in-office teamwork, inclusion, and professional balance, with a base that aligns with regional market data.