Customer Experience Specialist – Banking & Loyalty

PNC Financial Services Group, Inc.; Roswell (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health coverage

Dental/Vision options

Life insurance

Disability protection

401(k) with match

Paid holidays

Vacation days

Parental leave

Job summary

PNC is seeking a Client Experience Associate in Roswell, GA to deliver a tailored customer experience, educate clients on available banking options, and identify opportunities for referrals during interactions. The role emphasizes service-to-sales, lobby engagement, and maintaining accurate branch operations.

Candidates typically have less than one year of related experience, with no degree requirement. This in-office position offers extensive benefits and a stable career path within the retail

Qualifications

• No degree required for this level.
• Typically < 1 year of related experience.
• Requires no sponsorship for employment visas or STEM OPT.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty while increasing wallet share.
• Identifies opportunities through conversations with customers and makes referrals to branch staff.
• Performs lobby engagement to position PNC products and educate customers on managing transactions with technology.
• Applies product and procedural knowledge to solve customer problems.
• Ensures teller and branch operations and maintenance transactions are completed efficiently and accurately.
• Supports proactive sales conversations through a defined sales process to elevate client loyalty.

Skills

Customer Service

Proactive Sales

Banking

Digital Awareness

Problem Solving

Effective Communications

Identifying Opportunities

Customer Focused

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Roswell, GA to deliver a tailored customer experience, educate clients on available banking options, and identify opportunities for referrals during interactions. The role emphasizes service-to-sales, lobby engagement, and maintaining accurate branch operations.

Candidates typically have less than one year of related experience, with no degree requirement. This in-office position offers extensive benefits and a stable career path within the retail