Client Experience Specialist - Banking & Loyalty Growth

PNC Financial Services Group, Inc.; Peachtree Corners (GA); In loco; USD 38.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental and vision options

Life insurance

Disability protection

401(k) with match

Descrizione del lavoro

PNC is seeking a Client Experience Associate to be based at the Peachtree Corners branch in Georgia. This in-office role focuses on delivering a differentiated customer experience, educating customers on banking options, and identifying opportunities to deepen relationships.

The position emphasizes in-branch engagement, adherence to policies, and collaboration with branch staff to meet customer needs. No visa sponsorship is available for this role.

Competenze

• Successful candidates must demonstrate knowledge, skills, and abilities for a retail banking role.
• Experience in banking or customer service is preferred.

Mansioni

• Delivers a unique customer experience to improve financial wellbeing and loyalty; educates customers on options.
• Identifies banking opportunities by engaging customers and referring to branch staff.
• Performs lobby engagements to connect with customers and promote PNC products.
• Applies product and procedural knowledge to solve customer problems and maintain high standards.
• Supports proactive sales through service-to-sales, teller interactions, and lobby activity to grow loyalty.

Conoscenze

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Formazione

No Degree

Descrizione del lavoro

PNC is seeking a Client Experience Associate to be based at the Peachtree Corners branch in Georgia. This in-office role focuses on delivering a differentiated customer experience, educating customers on banking options, and identifying opportunities to deepen relationships.

The position emphasizes in-branch engagement, adherence to policies, and collaboration with branch staff to meet customer needs. No visa sponsorship is available for this role.