Client Experience Specialist - Banking & Loyalty

PNC Financial Services Group, Inc.; Suwanee (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Job summary

PNC in Suwanee, GA is seeking a Client Experience Associate to deliver a differentiated customer experience at the Peachtree Industrial branch.

You will educate customers on digital tools, identify banking opportunities, and refer customers to branch staff, while maintaining branch operations and ensuring compliance.

This in-office role emphasizes relationship-building and loyalty, with a comprehensive benefits package and a collaborative team culture.

Qualifications

• Experience in customer-facing roles in retail banking.
• Ability to educate customers and refer to branch staff.
• Strong communication and problem-solving abilities.

Responsibilities

• Delivers a unique customer experience and educates customers on alternatives.
• Identifies banking opportunities and refers to branch staff.
• Performs lobby engagement to connect with customers and promote PNC products.
• Applies product and procedural knowledge to solve customer problems.
• Supports proactive sales conversations through a defined sales process.
• Contributes to customer loyalty and grows wallet share.

Skills

Customer Experience

Banking

Branch Banking

Client Loyalty

Customer Service

Identifying Opportunities

Education

No Degree

Job description

PNC in Suwanee, GA is seeking a Client Experience Associate to deliver a differentiated customer experience at the Peachtree Industrial branch.

You will educate customers on digital tools, identify banking opportunities, and refer customers to branch staff, while maintaining branch operations and ensuring compliance.

This in-office role emphasizes relationship-building and loyalty, with a comprehensive benefits package and a collaborative team culture.