Customer Experience & Banking Concierge

PNC Financial Services Group, Inc.; Snellville (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health & dental options

401(k) with company match

Paid time off

Disability protection

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate for the Snellville branch in Georgia. The role focuses on delivering a unique customer experience, educating customers on financial options, and driving referrals to branch staff.

You will engage customers in the lobby and leverage technology to enhance their banking experience. Successful candidates will handle diverse customer interactions, support proactive sales conversations, and maintain compliant operations.

Qualifications

• Experience in customer-centric banking or financial services.
• Ability to identify opportunities and refer to branch staff.
• Proven communication and problem-solving skills.

Responsibilities

• Deliver a differentiated customer experience to boost financial wellbeing and loyalty.
• Process a variety of customer interactions and educate customers on options.
• Engage with customers in the lobby and drive referrals to branch staff.
• Support sales conversations and use the defined sales process to grow wallet share.
• Adhere to policies and procedures and maintain accurate branch operations.

Skills

Customer Service

Banking

Identifying Opportunities

Digital Awareness

Effective Communications

Problem Solving

Attention to Detail

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate for the Snellville branch in Georgia. The role focuses on delivering a unique customer experience, educating customers on financial options, and driving referrals to branch staff.

You will engage customers in the lobby and leverage technology to enhance their banking experience. Successful candidates will handle diverse customer interactions, support proactive sales conversations, and maintain compliant operations.