Implementation Manager — Go-Live & ARR Leader

Rundoo, Inc.; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

401(k) plan

Unlimited PTO

Company lunches

Learning materials

Job summary

Rundoo, Inc. is hiring a Manager, Implementation in Chicago to lead the team responsible for getting customers live and successful. You will own outcomes across attainment, resources, cadence, and process design, while coaching managers to own client outcomes and ensure accountability. You’ll report to GTM leadership and collaborate with Sales, Product, and CX.

Your mandate is to help the team reliably hit its number and deliver a clear, client-centered path to go-live.

Qualifications

• Hands-on leadership experience in implementation or post-sale teams.
• Proven ability to drive customer outcomes and hit ARR/go-live targets.
• Strong operating discipline: pipeline management, forecasting, capacity planning.

Responsibilities

• Own team performance and ARR/go-live attainment.
• Build a culture of accountability and high performance.
• Allocate resources with a rules-based approach to balance load.
• Run the operating cadence: Pipeline Reviews, Hit the Number, and training.
• Design a simple, client-centered implementation process with clear exit criteria.
• Create an escalation playbook enabling managers to resolve issues independently.
• Improve forecasting with an ARR forecast model for resource planning.
• Coach the team with clear, actionable feedback.

Skills

Leadership

Forecasting

ARR knowledge

Coaching

Resource allocation

Process design

Cross-functional collaboration

People management

Job description

Rundoo, Inc. is hiring a Manager, Implementation in Chicago to lead the team responsible for getting customers live and successful. You will own outcomes across attainment, resources, cadence, and process design, while coaching managers to own client outcomes and ensure accountability. You’ll report to GTM leadership and collaborate with Sales, Product, and CX.

Your mandate is to help the team reliably hit its number and deliver a clear, client-centered path to go-live.