Remote Implementation Operations Manager

Vida Health; Oregon; Hybrid; USD 90,000 - 100,000; Full time

Job summary

Vida Health is seeking an Implementation Operations Manager to join our Client Success TechOps team. You will own the full lifecycle of client implementations from sales handoff through QA, partner changes, and ongoing process improvements across internal systems.

You will align stakeholders, configure data flows (GCS, Fivetran, DBT), monitor SLAs, and support billing, data exchange, and platform tooling enhancements.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years in data operations, analytics, health tech, or technical implementation.
• Experience in digital health, health plans, employer benefits, or B2B SaaS client onboarding.
• Familiarity with HIPAA-regulated environments.
• Past experience using Python to automate tasks.

Responsibilities

• Own end-to-end client implementation lifecycle from sales handoff to QA.
• Map client data to internal schemas and QA data ingestion.
• Monitor SLAs, dashboards, and data quality.
• Configure billing workflows and pricing rules.
• Collaborate with Product, Engineering, and Analytics to ensure readiness.

Skills

Data analysis

Stakeholder communication

Self-starting

Project management

Education

Bachelor's degree in a quantitative, technical, or business field

Tools

Python

SQL

Fivetran

DBT

Google Sheets

Job description

Vida Health is seeking an Implementation Operations Manager to join our Client Success TechOps team. You will own the full lifecycle of client implementations from sales handoff through QA, partner changes, and ongoing process improvements across internal systems.

You will align stakeholders, configure data flows (GCS, Fivetran, DBT), monitor SLAs, and support billing, data exchange, and platform tooling enhancements.