Implementation Manager - Drive Go-Live & Revenue Growth

Rundoo; United States; Sur place; USD 125 000 - 170 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with Betterment

Unlimited PTO

Daily team lunches

Learning resources

Résumé du poste

Rundoo is seeking a Manager, Implementation in Chicago to lead the Implementation team responsible for getting every new customer live and successful. You’ll own outcomes across ARR, go-live goals, and forecasting, coaching managers to deliver client outcomes, and build a culture of accountability.

In this hands-on leadership role, you’ll design a repeatable implementation process, allocate resources, run the operating cadence, and partner with Sales, Product, and Customer Experience to shorten

Qualifications

• Chicago-based and willing to work in an office at least 4 days/week.
• Accountable leadership with a genuine commitment to supporting your team.
• Experience leading an implementation, onboarding, professional services, customer success, or other post-sale team with a measurable delivery or revenue target.
• A track record of helping a team consistently hit its number—not relying on one or two top performers.
• Strong operating discipline, including pipeline management, forecasting, resource allocation, and performance management.
• Excellent coaching skills, with the ability to deliver feedback that is both direct and actionable.
• Strong judgment under pressure and the ability to distinguish between issues the team should solve and issues that require escalation.
• Clear written and verbal communication across frontline team members, executives, and cross-functional partners.
• Comfort operating in a fast-moving startup where processes must be built, simplified, and reinforced as the company scales

Responsabilités

• Own team performance: Lead the Implementation team to consistently achieve its ARR and go-live goals, including through periods of team growth and ramp
• Build a culture of winning and accountability: Set ambitious but realistic expectations, celebrate strong performance, address misses directly, and ensure ownership stays with the Implementation Manager
• Allocate resources: Create and maintain a rules-based resource allocation process, ensuring we don’t have over or under capacity IMs
• Run the operating cadence: Lead Pipeline Reviews, “Hit the Number” meetings, no-push reviews, ongoing training, and call coaching
• Design and enforce a client-centered implementation process: Create simple, memorable stages with clear exit criteria verified through customer action—not just completion of internal tasks
• Create a repeatable escalation playbook: Equip Implementation Managers to resolve common challenges independently and elevate the right issues at the right time, without turning the manager into the default hero IC
• Improve forecasting: Build an ARR forecasting model that gives the company a reliable view of expected implementation outcomes and supports better resource planning
• Coach the team: Give clear, actionable feedback grounded in customer and business impact; use thoughtful questioning to help team members identify and own their next steps
• Partner cross-functional: Work with Sales, Product, and Customer Experience to improve handoffs, resolve systemic blockers, and shorten time to live

Connaissances

Leadership

Forecasting

Pipeline management

Coaching

Cross-functional

Execution

Communications

Problem solving

Description du poste

Rundoo is seeking a Manager, Implementation in Chicago to lead the Implementation team responsible for getting every new customer live and successful. You’ll own outcomes across ARR, go-live goals, and forecasting, coaching managers to deliver client outcomes, and build a culture of accountability.

In this hands-on leadership role, you’ll design a repeatable implementation process, allocate resources, run the operating cadence, and partner with Sales, Product, and Customer Experience to shorten