Implementation Lead, Enterprise SaaS for Insurance

HOVER; New York (NY); Hybrid; USD 133,000 - 165,000; Full time

Benefits offered by this job

Competitive salary

Meaningful equity

Healthcare coverage

Unlimited PTO

Paid parental leave

Remote wellbeing resources

Job summary

Hover is seeking an Implementation Manager to lead multi‑carrier deployments, from sales handoff through adoption and transition to Customer Success. You’ll manage rollouts, run sessions with claims teams, and guide change management as customers shift to remote, scan‑based workflows.

You will work with a small team to build the playbook, templates, and processes used in future rollouts, coordinating with Sales, CS, Solutions, Product, and Engineering.

Job description

Hover is seeking an Implementation Manager to lead multi‑carrier deployments, from sales handoff through adoption and transition to Customer Success. You’ll manage rollouts, run sessions with claims teams, and guide change management as customers shift to remote, scan‑based workflows.

You will work with a small team to build the playbook, templates, and processes used in future rollouts, coordinating with Sales, CS, Solutions, Product, and Engineering.