Senior Implementation Lead - Remote Health SaaS

h1; Northern (KY); Hybrid; USD 115,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Generous paid time off

Wellness holidays

Retirement options

Health & charitable donation stipends

Flexible work hours

Job summary

H1 is seeking a Sr. Implementation Manager to work directly with customers to deliver solutions transforming the healthcare landscape.

You’ll sit at the intersection of Professional Services, Customer Success, Product, and Engineering, ensuring customers experience smooth, high-quality delivery while driving operational excellence across the services organization. This is a hands-on, cross-functional role that emphasizes project ownership, collaboration, and advocacy with meaningful visibility

Qualifications

• 5+ years of project management experience.
• 2+ years implementing SaaS or data solutions in the healthcare space.
• Effective communication and presentation skills, and the ability to successfully communicate with a variety of levels within an organization.
• Track record of success in a results-driven, fast-paced environment.

Responsibilities

• Build and manage project plans to drive implementing and/or migrating the H1 solution(s) to our customers.
• Develop, iterate on or inform processes to create operational efficiencies within the services organization.
• Lead high visibility H1 initiated projects that impact customers and require both internal and external planning and communication.
• Be the point of contact for the CSM to get project updates from Product/Engineering.
• Manage customer deliverables against KPIs.
• Partner with Customer Success to ensure high degree of customer satisfaction is achieved through delivery process.
• Partner with Product & Engineering to share customer feedback and help inform product initiatives.
• Partner with additional internal teams to collaborate and be the voice on the implementation team in cross‑functional and strategic meetings.

Skills

Project management

Stakeholder management

Communication skills

Leadership

Cross-functional collaboration

Job description

H1 is seeking a Sr. Implementation Manager to work directly with customers to deliver solutions transforming the healthcare landscape.

You’ll sit at the intersection of Professional Services, Customer Success, Product, and Engineering, ensuring customers experience smooth, high-quality delivery while driving operational excellence across the services organization. This is a hands-on, cross-functional role that emphasizes project ownership, collaboration, and advocacy with meaningful visibility