Healthcare & Pharmacy SaaS Implementation Lead

Insight Global; Fort Lauderdale (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Insight Global is seeking an Implementation Consultant (Enterprise SaaS) to lead end-to-end software implementations for mid-to-large pharmacy clients. You will drive onboarding, deployment, workflow optimization, and user adoption across departments, coordinating with product, sales, and customer success teams to ensure long-term client success.

The role requires coordinating with operations, finance, compliance, and distribution teams while managing multiple priorities and stakeholder

Qualifications

• Bachelor's Degree in Business, Information Systems, Healthcare Administration, Technology, or a related field.

Responsibilities

• Lead end-to-end software implementations from post-sale kickoff through go-live, stabilization, and client handoff.
• Serve as the primary point of contact for client stakeholders across operations, finance, compliance, customer service, warehouse, shipping, and inventory teams.
• Conduct workflow discovery sessions and configure software solutions to align with client business processes and operational goals.
• Develop and manage implementation plans, project timelines, milestones, risk registers, and status reporting.
• Deliver user training, support change management initiatives, and drive successful user adoption across departments.
• Collaborate with internal Product, Sales, and Customer Success teams to communicate client feedback, enhancement requests, and implementation challenges.
• Identify operational gaps and expansion opportunities during implementation, partnering with Account Managers to support account growth initiatives.

Skills

Stakeholder management

Project management

Client onboarding

Training & change management

Cross-functional collaboration

Education

Bachelor's degree in Business/IS/Healthcare Admin/Tech

Tools

Salesforce

Oracle

SAP

Workday

Microsoft Dynamics

NetSuite

EHR/EMR systems

Job description

Insight Global is seeking an Implementation Consultant (Enterprise SaaS) to lead end-to-end software implementations for mid-to-large pharmacy clients. You will drive onboarding, deployment, workflow optimization, and user adoption across departments, coordinating with product, sales, and customer success teams to ensure long-term client success.

The role requires coordinating with operations, finance, compliance, and distribution teams while managing multiple priorities and stakeholder