Implementation Analyst (R-19556)

Dun-; Jacksonville (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Generous paid time off

Parental leave

Sick time

Education assistance

Volunteer days

401k with company matching

Health & wellness benefits

Medical, dental & vision insurance

Job summary

Dun & Bradstreet in Jacksonville, FL is seeking an Implementation Analyst to lead customer onboarding for Hoovers and Finance Analytics licenses, ensuring onboarding meets contractual requirements and transitions to the post-onboarding team.

You will become the go-to expert, educate customers on platform capabilities, collaborate with account teams, and communicate progress while maintaining schedules and high-quality service.

Qualifications

• Bachelor’s degree and a minimum of 1 year of relevant work experience.
• Excellent problem resolution skills and attention to detail.
• Results oriented with proven ability to multitask and prioritize.
• Must be experienced with Microsoft Office (MS Word, Excel, PowerPoint).
• Ability to train and transfer knowledge and skills.
• Strong verbal, presentation & written skills required, with the ability to communicate to a variety of customer audiences.
• Demonstrate ability to achieve results both independently and as part of a team; must be self-motivated to get the job done but also have flexibility and be able to collaborate as a team player.
• Salesforce experience is a plus.
• Where applicable, fluency in English and languages relevant to the working market.

Responsibilities

• Become an expert on D&B Hoovers and its connectors to Salesforce and Dynamics.
• Become an expert on D&B’s primary Finance products, Finance Analytics.
• Own onboarding activities for D&B Hoovers and/or Finance Analytics licenses by working directly with customers; educate them on D&B’s Hoovers and/or Finance Analytics capabilities and customer-focused use cases.
• Customers should understand the product, training options and can successfully use the product as a result of engagement during onboarding process.
• Collaborate with customers and account team in a professional manner to ensure successful completion of onboarding of the customer.
• Own setting customer expectations for ongoing support and the successful transfer to the team who will own the relationship with the customer post onboarding through renewal.
• Communication of activities: communicating status to customers and internal team members, updating Salesforce with status, escalating issues and asking for help when needed.
• Ownership to resolution of roadblocks that are inhibiting successful use of the purchased solution during the onboarding phase.

Skills

Problem solving

Attention to detail

Multitasking

Communication skills

Presentation skills

Team collaboration

Self-motivated

Education

Bachelor’s degree

Tools

Salesforce

Microsoft Dynamics

D&B Hoovers

MS Office

Job description

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

Implementation Analyst will be responsible for successful Customer enablement, fulfillment and onboarding of product solutions for customers requiring a less complex onboarding experience. You will be responsible for delivering against and fulfilling contractual requirements for signed agreements for D&B products and services. You will be the main point of contact for the customer during their onboarding period.

Essential Key Responsibilities

• Become an expert on D&B’s primary Sales & Marketing acceleration tool, D&B Hoovers, including its connectors and integrations to Salesforce and Microsoft Dynamics.
• Become an expert on D&B’s primary Finance products, Finance Analytics.
• Own onboarding activities for D&B Hoovers and/or Finance Analytics licenses by working directly with customers; educate them on D&B’s Hoovers and/or Finance Analytics capabilities and customer-focused use cases. Act as a consultant for the customer while showing the capabilities of the platform.
• Customers should understand the product, training options and can successfully use the product as a result of engagement during onboarding process. Execute tasks and complete onboarding and implementation following established processes and within required timelines.
• Collaborate with customers and account team in a professional manner to ensure successful completion of onboarding of the customer. Own setting customer expectations for ongoing support and the successful transfer to the team who will own the relationship with the customer post onboarding through renewal.
• Communication of activities: communicating status to customers and internal team members, updating Salesforce with status, escalating issues and asking for help when needed.
• Ownership to resolution of roadblocks that are inhibiting successful use of the purchased solution during the onboarding phase.

Essential Skills and/or Certifications

• Bachelor’s degree and a minimum of 1 year of relevant work experience.
• Excellent problem resolution skills and attention to detail.
• Results oriented with proven ability to multitask and prioritize.
• Must be experienced with Microsoft Office (MS Word, Excel, PowerPoint).
• Ability to train and transfer knowledge and skills.
• Strong verbal, presentation & written skills required, with the ability to communicate to a variety of customer audiences.
• Demonstrate ability to achieve results both independently and as part of a team; must be self-motivated to get the job done but also have flexibility and be able to collaborate as a team player.
• Salesforce experience is a plus.
• Where applicable, fluency in English and languages relevant to the working market.

Physical Requirements

• Ability to sit, speak and operate telephone and/or computer for long periods of time.
• Ability to handle pressure, stressful conditions, and conflict resolution.
• Ability to work day, evening and/or weekend hours as needed.
• Ability to stand, walk, climb, kneel, crouch and bend over for work at office premises and office events.
• Regular attendance in the office, 3 days a week onsite.

#LI-DNI

Benefits We Offer

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leaveafter one year of employment.
• Paid sick timeto care for yourselfor family members.
• Education assistanceand extensive training resources.
• Do GoodProgram: Paid volunteer days&donation matching.
• Competitive401k with company matching.
• Health & wellness benefits, including discounted Wellhubmembership rates.
• Medical, dental&vision insurancefor you,spouse/partner&dependents.

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

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Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.

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