Citizen Services Specialist – Government Programs

Maximus; San Benito (TX); Presencial; USD 30.000 - 42.000; Jornada completa

Descripción de la vacante

Maximus is seeking a Customer Service Representative to support large-scale government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing information on eligibility, application status, and program guidelines.

You will document all interactions, follow strict privacy standards, and escalate complex issues when needed, contributing to mission-driven public-sector initiatives while gaining exposure to digital modernization and

Formación

• Experience in handling inbound calls, emails or chats preferred.
• Strong communication and active listening skills are required.
• Ability to document interactions accurately and follow privacy standards.

Responsabilidades

• Handle inbound calls, emails, and chats from citizens and program participants.
• Provide timely, accurate information on eligibility, status, and program guidelines.
• Document interactions and escalate complex issues per policy.

Conocimientos

Customer service

Communication

Problem solving

Descripción del empleo

Maximus is seeking a Customer Service Representative to support large-scale government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing information on eligibility, application status, and program guidelines.

You will document all interactions, follow strict privacy standards, and escalate complex issues when needed, contributing to mission-driven public-sector initiatives while gaining exposure to digital modernization and