Citizen Experience Specialist – Government Programs

Maximus; Mango (FL); On-site; USD 34,000 - 52,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support large-scale government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely information on eligibility and status.

You will document interactions, follow privacy and compliance standards, and escalate complex issues when needed. This role offers exposure to public-service operations and digital modernization in a mission-driven, collaborative environment.

Responsibilities

• Handle inbound calls, emails, and chats from citizens and program participants to provide timely information on eligibility, application status, and program guidelines.

Job description

Maximus is seeking a Customer Service Representative to support large-scale government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely information on eligibility and status.

You will document interactions, follow privacy and compliance standards, and escalate complex issues when needed. This role offers exposure to public-service operations and digital modernization in a mission-driven, collaborative environment.