Impactful Funeral Services Sales Counselor

Everstory Partners; Wake Forest (NC); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, AD&D, &

Tuition Reimbursement

Paid Training Period

Anniversary Award for each year of服务

Job summary

Everstory Partners in North Carolina is seeking a Sales Counselor to help individuals and families make informed funeral and cemetery decisions with care. This role blends consultative B2C sales, lead generation, and community outreach to build strong relationships and drive new business.

You will manage leads in HubSpot CRM, guide purchasing decisions, attend services when appropriate, and meet customers through events and referrals.

Qualifications

• High School Diploma or equivalent required.
• Bilingual or multilingual proficiency is a plus, particularly in Spanish, Chinese (Mandarin or Cantonese), Tagalog/Filipino, Vietnamese, or Arabic.
• One year of experience in sales, including outside sales, B2C sales, sales consulting, customer service, business development, account management, or other relationship-based roles preferred.
• Experience using CRM software such as HubSpot, Salesforce, Microsoft Dynamics, or similar platforms preferred.
• Comfortable working in a commission-based, performance-driven sales environment, including prospecting, lead generation, and developing new business.
• Strong sales communication, relationship-building, negotiation, consultative selling, and customer service skills.
• Strong organizational and time-management skills with the ability to manage multiple leads, appointments, prospects, and follow-up activities.
• Proficiency with email, Microsoft Office, and other business applications.

Responsibilities

• Meet with individuals and families to understand their needs and recommend appropriate funeral and cemetery products and services.
• Sell pre-need and at-need funeral services, cemetery property, memorialization products, and related merchandise.
• Build and maintain a pipeline of prospective customers through lead generation, referrals, networking, and community outreach.
• Respond to inbound leads, customer inquiries, and walk-in opportunities.
• Conduct follow-up with prospective customers throughout the sales process.
• Develop long-term relationships with customers, families, and community members.
• Explain products, pricing, and options clearly and compassionately.
• Guide customers through purchasing decisions and complete required sales contracts and documentation.
• Use HubSpot to manage leads, customer relationships, appointments, follow-up activities, and sales opportunities.
• Attend funeral and memorial services as appropriate to support families.
• Participate in community events and offsite customer appointments.
• Partner with funeral home, cemetery, operations, and leadership teams to ensure a positive customer experience.

Education

High School Diploma or equivalent

Job description

Everstory Partners in North Carolina is seeking a Sales Counselor to help individuals and families make informed funeral and cemetery decisions with care. This role blends consultative B2C sales, lead generation, and community outreach to build strong relationships and drive new business.

You will manage leads in HubSpot CRM, guide purchasing decisions, attend services when appropriate, and meet customers through events and referrals.