Impactful Eligibility Specialist: Public Benefits & Client Support

Knowledge Services; Fort Wayne (IN); In loco; USD 20.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Benefits

37.5 hour work week

Descrizione del lavoro

Knowledge Services is seeking an Eligibility Specialist to assist Indiana residents applying for public assistance in Fort Wayne. You will collect data, verify information, and determine eligibility for TANF, SNAP, and Medicaid, supporting applicants face-to-face or by phone.

The role emphasizes strong customer service, accurate data entry, and adherence to state policies, with a standard 37.5-hour week and comprehensive benefits.

Competenze

• Bachelor's or Associate in Counseling or Social Services preferred; HS diploma required.
• 2 years' experience in social service environment preferred.
• Strong customer service background with a professional demeanor.
• Excellent written and verbal communication skills.
• Solid computer skills including Microsoft Office.

Mansioni

• Gather data for assistance programs face-to-face or via phone.
• Verify information meets state policies.
• Obtain release forms and medical records as needed.
• Verify income, assets, and other documents.
• Review regulations and program requirements with clients.
• Use automated system to determine eligibility; data entry into state database.
• Respond to inquiries by phone or email.

Conoscenze

Highly organized

Analytical

Strong written and verbal skills

Microsoft Office proficiency

Customer service

Independent worker

Self-starter

Reliable

Formazione

Bachelor or Associate in Counseling or Social Services

High School Diploma or GED

Descrizione del lavoro

Knowledge Services is seeking an Eligibility Specialist to assist Indiana residents applying for public assistance in Fort Wayne. You will collect data, verify information, and determine eligibility for TANF, SNAP, and Medicaid, supporting applicants face-to-face or by phone.

The role emphasizes strong customer service, accurate data entry, and adherence to state policies, with a standard 37.5-hour week and comprehensive benefits.