Impactful Eligibility Specialist – Public Assistance Programs

DFR; Fort Wayne (IN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services is hiring an Eligibility Specialist in Fort Wayne, IN, to assist Indiana residents with applying for public assistance programs including TANF, SNAP, and Medicaid. You will verify information, manage documents, and determine eligibility using state systems.

The role offers a wage of $18.00/hr, paid time off, benefits, and a 37.5-hour work week from Monday to Friday 8:00 AM to 4:30 PM. Knowledge Services is an equal opportunity employer committed to diversity and inclusion.

Qualifications

• Must have strong written and verbal communication.
• Experience in social services and ability to manage data accurately.
• Familiarity with TANF, SNAP, Medicaid programs and eligibility rules.
• Proven customer service orientation and professional demeanor.
• Ability to work independently and be reliable.

Responsibilities

• Gather data for all relevant assistance programs via in-person or phone contacts with clients.
• Verify information meets state policies and request any needed releases/medical records.
• Verify income, assets, and other financial documents.
• Explain regulations and program requirements to clients.
• Enter data into state eligibility databases and respond to inquiries promptly.

Skills

Strong written and verbal skills

Excellent customer service

Microsoft Office proficiency

Basic math skills

Independent self-starter

2 years social service experience

Education

Bachelor or Associate degree in Counseling or Social Services

High School Diploma or GED

Tools

Microsoft Office

Job description

Knowledge Services is hiring an Eligibility Specialist in Fort Wayne, IN, to assist Indiana residents with applying for public assistance programs including TANF, SNAP, and Medicaid. You will verify information, manage documents, and determine eligibility using state systems.

The role offers a wage of $18.00/hr, paid time off, benefits, and a 37.5-hour work week from Monday to Friday 8:00 AM to 4:30 PM. Knowledge Services is an equal opportunity employer committed to diversity and inclusion.