Impactful Eligibility Specialist - Public Assistance

DFR; Crown Point (IN); Vor Ort; USD 20.000 - 29.000; Vollzeit

Benefits dieser Stelle

Paid time off

Benefits

37.5 hour work week

Zusammenfassung

Knowledge Services, headquartered in Indianapolis, is seeking an Eligibility Specialist for Crown Point, Indiana to assist Indiana residents applying for public assistance. The role covers TANF, SNAP and Medicaid, with training provided to perform accurate data collection and processing.

You will verify eligibility by reviewing income and assets, collect releases and medical records, and enter data into state systems.

Qualifikationen

• Highly organized and analytical team player.
• Previous Case Manager experience is a plus.
• Strong written and verbal skills.
• Solid computer skills, Microsoft Office proficiency.
• Basic math skills.
• Case management skills.
• Independent worker who is a self-starter that is reliable and dependable.
• Strong customer service background with a professional demeanor.
• Prefer a Bachelor or Associate degree in Counseling or Social Services, but High School Diploma or GED required.
• 2 years’ experience in a social service environment, state or local government is desired pertaining to employment / training programs.
• Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply.

Aufgaben

• Gather data for all relevant assistance programs face-to-face or via phone.
• Verify information meets state policies.
• Obtain release forms and medical records as needed.
• Verify income, assets, and other documents.
• Review regulations and program requirements with clients.
• Utilize automated program to determine eligibility.
• Data entry into state database.
• Respond to inquiries by phone or email.

Kenntnisse

Organized

Analytical

Case management

Customer service

Microsoft Office

Self-starter

Verbal & written communication

Dependable

Education-focused

Social services knowledge

Team player

Ausbildung

Bachelor's or Associate degree in Counseling or Social Services

High School Diploma or GED

Tools

Microsoft Office proficiency

Jobbeschreibung

Knowledge Services, headquartered in Indianapolis, is seeking an Eligibility Specialist for Crown Point, Indiana to assist Indiana residents applying for public assistance. The role covers TANF, SNAP and Medicaid, with training provided to perform accurate data collection and processing.

You will verify eligibility by reviewing income and assets, collect releases and medical records, and enter data into state systems.