Impactful Eligibility Services Clerk – Help Texans Thrive

Texas A&M International; Grand Prairie (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

100% employee health insurance

Defined benefit pension plan

Generous time off

Job summary

Texas Health and Human Services Commission (AES division) is seeking an Eligibility Services Clerk II in Grand Prairie. You will process applications, review documents, and assist clients with inquiries while applying policy guidance in a fast-paced public service environment. Required a high school diploma or GED with strong data-entry and communication skills.

Bilingual English/Spanish preferred. Telework is not available; regular full-time hours in a regional office.

Qualifications

• High School diploma or GED required.
• Experience in a professional customer service environment preferred.
• 30 hours of college coursework or 1 year of customer service experience preferred.
• Bilingual English/Spanish skills preferred.

Responsibilities

• Attends work on a regular and predictable schedule per agency policy.
• Opens, dates, sorts, or distributes mail and documents.
• Prepares and proofs correspondence and forms using a computer.
• Communicates with others to provide, exchange, or verify information and resolve issues.
• Maintains records, files, and logs; handles data entry preparation and verification.
• Batches forms prior to data entry and assembles materials into packets.
• Overtime may be required; work in a fast-paced, high-pressure environment.

Skills

Computers & internet usage

Client communication

Deadline-oriented

Policy & procedure interpretation

Verbal & written communication

Rapport with clients

Team collaboration

Education

High School diploma or GED

30 college hours or 1 year customer service experience preferred

Job description

Texas Health and Human Services Commission (AES division) is seeking an Eligibility Services Clerk II in Grand Prairie. You will process applications, review documents, and assist clients with inquiries while applying policy guidance in a fast-paced public service environment. Required a high school diploma or GED with strong data-entry and communication skills.

Bilingual English/Spanish preferred. Telework is not available; regular full-time hours in a regional office.