Eligibility Services Clerk

Texas Health and Human Services; Grand Prairie (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

100% paid employee health insurance

Defined benefit pension plan

Generous time off benefits

Career advancement opportunities

Job summary

Texas Health and Human Services Commission (HHSC) seeks an ES Clerk II in Grand Prairie, TX to provide clerical support for an Eligibility Operations team. Responsibilities include processing applications, reviewing documents, and handling client inquiries with accuracy and care.

The role requires attention to policy details, strong communication, and the ability to work in a fast-paced environment. Regular full-time position with standard day shift and no telework option.

Qualifications

• High School diploma or GED is required.
• Experience in a professional customer service environment is preferred.
• Thirty hours of college credit or one year of customer service experience is preferred.

Responsibilities

• Attends work on a regular and predictable schedule as per agency policy.
• Opens, dates, sorts, or distributes mail.
• Prepares and proofreads correspondence, forms, and other documents using a computer.
• Communicates with others to provide, exchange, or verify information and resolve issues.
• Maintains records and logs, filing, retrieving, or purging as needed.
• Batches forms prior to data entry and assembles materials into packets.
• Overtime may be required outside of normal hours, including weekends.
• Works in a fast-paced, high-stress environment to meet deadlines.

Skills

Computers and Internet usage

Active listening

Deadline-oriented

Policy/regulation comprehension

Verbal and written communication

Interpersonal rapport

Team collaboration

Education

High School diploma or GED

Job description

Date: Oct 8, 2026

Location: GRAND PRAIRIE, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Eligibility Services Clerk

Job Title: ES Clerk II

Agency: Health & Human Services Comm

Department: TW Reg 03 EOAPD

Posting Number: 22223

Closing Date: 12/07/2026

Posting Audience: Internal and External

Occupational Category: Community and Social Services

Salary Range: $2,481.75 - $3,404.91

Pay Frequency: Monthly

Salary Group: TEXAS-A-09

Shift: Day

Additional Shift

Telework: Not Eligible for Telework

Travel: Up to 10%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility Location

Job Location City: GRAND PRAIRIE

Job Location Address: 801 S STATE HIGHWAY 161

Other Locations: Arlington; Dallas; Fort Worth; Gainesville; Irving; Mckinney; Richardson

MOS Codes: 0100,0111,0160,0161,0170,3051,3372,3432,4133,6042,6046,6617,6672,15P,3F5X1,420A,42A,56M,68G,741X

8A200,AZ,CS,F&S,LS,LSS,PERS,PS,RP,RS,SK,SN,YN,YNS

Brief Job Description

Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services? If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its’ core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.

Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you.

We want you to join our team!

Provides a variety of clerical support services in a service delivery office. Provides clerical support to Eligibility Operations staff. Process mail, open and date stamp incoming applications and supporting documents. Reviews applications for required signature, date, and supporting documents. Logs applications and assigns complete applications for processing. Returns incomplete applications to clients and assists with completion when necessary/requested. Copies and returns original documents upon request to clients/customers. Responds to client inquiries and requests for assistance. Job requires detailed oriented individuals with the ability to apply complex policies and procedures.

Essential Job Functions (EJFs)

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Opens, dates, sorts, or distributes mail (for example, incoming/outgoing mail, reports, documents, printouts).
• Prepares and proofreads correspondence, forms, and other documents, such as letters, memos, travel or purchase vouchers, using a computer and software.
• Communicates on a basic level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.
• Maintains records, files, or logs (for example, administrative, personnel, contract, correspondence, forms, documents, purchasing, case files, tracking logs, files/documents on diskette) including filing, retrieving, or purging.
• Batches forms prior to data entry. Assembles materials into packets. Screens, codes or corrects, and data enters documents.
• Must be able to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.
• Must be able to work in a highly stressful and fast-paced environment, under constant pressure to meet required deadlines.

Knowledge, Skills And Abilities (KSAs)

• Knowledge of computers and internet usage.
• Ability to listen to clients, elicit, relate and evaluate information; and interpret terms as needed.
• Ability to complete required work within specified deadlines.
• Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies.
• Ability to communicate verbally and in writing.
• Ability to establish rapport with and relate to clients.
• Ability to maintain effective working relationships with others.

Registrations, Licensure Requirements Or Certifications

N/A

Initial Screening Criteria

• High School diploma or GED equivalent is required.
• Experience working in a professional customer service environment.
• Thirty (30) hours credit from an accredited college or university OR one (1) year of customer service work experience is preferred.

Bilingual (English / Spanish) Skills Preferred.

• Work experience using a computer for inquiry and data entry, preferred.

Additional Information

This posting may be used to fill positions in other locations within the region, as vacancies occur.

Access and Eligibility Services Field Office normal hours of operation are Monday-Friday 8:00am to 5:00pm. Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends.

Applicants selected for hire will be required to pass a fingerprint criminal history background check.

Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

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