Eligibility Services Clerk II – Serve Texans' Benefits

Texas Health and Human Services; Grand Prairie (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

100% paid employee health insurance

Defined benefit pension plan

Generous time off benefits

Career advancement opportunities

Job summary

Texas Health and Human Services Commission (HHSC) seeks an ES Clerk II in Grand Prairie, TX to provide clerical support for an Eligibility Operations team. Responsibilities include processing applications, reviewing documents, and handling client inquiries with accuracy and care.

The role requires attention to policy details, strong communication, and the ability to work in a fast-paced environment. Regular full-time position with standard day shift and no telework option.

Qualifications

• High School diploma or GED is required.
• Experience in a professional customer service environment is preferred.
• Thirty hours of college credit or one year of customer service experience is preferred.

Responsibilities

• Attends work on a regular and predictable schedule as per agency policy.
• Opens, dates, sorts, or distributes mail.
• Prepares and proofreads correspondence, forms, and other documents using a computer.
• Communicates with others to provide, exchange, or verify information and resolve issues.
• Maintains records and logs, filing, retrieving, or purging as needed.
• Batches forms prior to data entry and assembles materials into packets.
• Overtime may be required outside of normal hours, including weekends.
• Works in a fast-paced, high-stress environment to meet deadlines.

Skills

Computers and Internet usage

Active listening

Deadline-oriented

Policy/regulation comprehension

Verbal and written communication

Interpersonal rapport

Team collaboration

Education

High School diploma or GED

Job description

Texas Health and Human Services Commission (HHSC) seeks an ES Clerk II in Grand Prairie, TX to provide clerical support for an Eligibility Operations team. Responsibilities include processing applications, reviewing documents, and handling client inquiries with accuracy and care.

The role requires attention to policy details, strong communication, and the ability to work in a fast-paced environment. Regular full-time position with standard day shift and no telework option.