Bilingual Eligibility Services Clerk II

Texas Health and Human Services; El Paso (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Texas Health and Human Services Commission in El Paso seeks an Eligibility Services Clerk (ES Clerk II) to support the AES division. You will handle mail, review applications for completeness, log documents, and assist clients with form completion to ensure timely processing.

Ideal candidates have a high school diploma, are detail-oriented, and may be bilingual English/Spanish. The role offers stable full-time employment, with opportunities for advancement within a dedicated state agency.

Qualifications

• High School diploma or GED required.
• Experience in a professional customer service environment.
• 30 hours credit from an accredited college or university OR one year of customer service work experience.
• Bilingual (English/Spanish) skills preferred.
• Computer usage experience preferred.

Responsibilities

• Processes mail and dates stamps incoming applications and supporting documents.
• Reviews applications for required signature, date, and supporting documents.
• Logs applications and assigns complete applications for processing.
• Returns incomplete applications to clients and assists with completion when necessary.
• Responds to client inquiries and requests for assistance.
• Maintains records and logs and data entry of documents.
• Works regular schedule and may require overtime; fast-paced environment.

Skills

Computers & Internet

Active listening

Deadline management

Policy comprehension

Verbal communication

Written communication

Customer rapport

Team collaboration

Education

High school diploma / GED

30 hours college credit or 1 year customer service

Job description

Texas Health and Human Services Commission in El Paso seeks an Eligibility Services Clerk (ES Clerk II) to support the AES division. You will handle mail, review applications for completeness, log documents, and assist clients with form completion to ensure timely processing.

Ideal candidates have a high school diploma, are detail-oriented, and may be bilingual English/Spanish. The role offers stable full-time employment, with opportunities for advancement within a dedicated state agency.