Impactful Eligibility Clerk II (Social Services)

Texas Health and Human Services; Gainesville (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

100% paid employee health insurance

Defined benefit pension plan

Generous time off

Job summary

Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division seeks an Eligibility Services Clerk II in Gainesville, TX. Provides clerical support, processes applications, and assists clients while adhering to policy requirements.

Essential duties include mail handling, document proofreading, data entry, and customer inquiries. Requires high school diploma; bilingual skills preferred. Some overtime and occasional telework may be possible.

Qualifications

• High School diploma or GED equivalent is required.
• Experience working in a professional customer service environment.
• 30 hours credit from an accredited college or university OR one year of customer service work experience is preferred.
• Bilingual (English / Spanish) skills preferred.
• Work experience using a computer for inquiry and data entry, preferred.

Responsibilities

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Opens, dates, sorts, or distributes mail (for example, incoming/outgoing mail, reports, documents, printouts).
• Prepares and proofs/reads correspondence, forms, and other documents, such as letters, memos, travel or purchase vouchers, using a computer and software.
• Communicates on a basic level with others to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.
• Maintains records, files, or logs including filing, retrieving, or purging.
• Batches forms prior to data entry. Assembles materials into packets. Screens, codes or corrects, and data enters documents.
• Must be able to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.
• Must be able to work in a highly stressful and fast-paced environment, under constant pressure to meet required deadlines.

Skills

Computer skills

Communication

Multitasking

Policy literacy

Education

High School diploma or GED

30 hours college credit or 1 year customer service experience

Job description

Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division seeks an Eligibility Services Clerk II in Gainesville, TX. Provides clerical support, processes applications, and assists clients while adhering to policy requirements.

Essential duties include mail handling, document proofreading, data entry, and customer inquiries. Requires high school diploma; bilingual skills preferred. Some overtime and occasional telework may be possible.