Eligibility Services Clerk: Help Texans Access Benefits

Health & Human Services Comm; Aransas Pass (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Health & Human Services Commission (HHSC) is seeking an Eligibility Services Clerk (ES Clerk II) in ARANSAS PASS. The role supports food, medical care, cash assistance and other social services, handling mail, documents, and data entry in a fast-paced environment.

Ideal candidates have a High School diploma or GED, strong customer service and computer skills, and the ability to manage deadlines while communicating clearly with clients and colleagues. Bilingual English/Spanish is preferred.

Qualifications

• Knowledge of computers and internet usage.
• Ability to listen to clients, elicit, relate and evaluate information; and interpret terms as needed.
• Ability to complete required work within specified deadlines.
• Ability to read, understand, and apply a variety of interrelated instructions, such as guidelines, regulations, and policies.
• Ability to communicate verbally and in writing.
• Ability to establish rapport with and relate to clients.
• Ability to maintain effective working relationships with others.

Responsibilities

• Opens, dates, sorts, or distributes mail.
• Prepares and proofsheets correspondence, forms and other documents.
• Responds to client inquiries and requests for assistance.
• Logs applications and assigns for processing; returns incomplete applications.
• Performs data entry and data validation in line with complex policies and procedures.
• Attends work on a regular and predictable schedule.

Skills

Computer literacy

Customer service

Verbal and written communication

Education

High School diploma or GED

Job description

Health & Human Services Commission (HHSC) is seeking an Eligibility Services Clerk (ES Clerk II) in ARANSAS PASS. The role supports food, medical care, cash assistance and other social services, handling mail, documents, and data entry in a fast-paced environment.

Ideal candidates have a High School diploma or GED, strong customer service and computer skills, and the ability to manage deadlines while communicating clearly with clients and colleagues. Bilingual English/Spanish is preferred.