Impactful Customer Service & Rebate Processor

Resource Innovations; Needham (MA); Remote; USD 23,000 - 29,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

401(k) with match

Medical coverage

Dental coverage

Vision coverage

Parental leave

Employee assistance program

Commuter benefits

Supplemental offerings

Job summary

Resource Innovations seeks a Customer Service and Rebate Processing Specialist in Needham, MA to handle customer inquiries by phone and email and support data entry across databases, contributing to an efficiency-driven team.

The role requires a high school diploma and 6–12 months in a call center, with English fluency and an interest in sustainability, plus reliable home internet for daily conferencing and work tasks.

Qualifications

• High school diploma or equivalency.
• 6–12 months of call center experience.
• Fluent in English.
• Interest in sustainability and making an environmental impact.
• Reliable home internet with minimum speeds (50 Mbps down, 5 Mbps up).

Responsibilities

• Receive data and sourcing documents, compile, sort, interpret and verify data to be entered.
• Provide basic troubleshooting and recommend solutions.
• Maintain electronic and hard-copy filing system of applications, rebates and other supporting documents.
• Communicate effectively as part of team approach with other departments in servicing customers.
• Provide customer service activities such as responding to emails and phone calls.
• Other duties as assigned.

Skills

Spanish

English

Attention to detail

Organizational skills

Multi-tasking

Data entry

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Resource Innovations seeks a Customer Service and Rebate Processing Specialist in Needham, MA to handle customer inquiries by phone and email and support data entry across databases, contributing to an efficiency-driven team.

The role requires a high school diploma and 6–12 months in a call center, with English fluency and an interest in sustainability, plus reliable home internet for daily conferencing and work tasks.