Customer Success & Rebate Processing Specialist

Resource Innovations; California (MO); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Discretionary annual bonus

Three weeks of paid vacation annually

Paid holidays

401(k) with employer match

Medical, dental, and vision coverage

Parental leave

Employee assistance program

Commuter benefits

Job summary

Resource Innovations is seeking Customer Service / Data Entry Specialists to provide processing and customer support for multiple clients across the nation.

RI is a women-led energy transformation firm focused on impact, with expertise in energy efficiency and clean energy solutions. The role requires reliable internet, strong data-entry skills, and excellent communication to support a fast-paced, remote work environment.

Qualifications

• Minimum of a high school diploma or equivalent.
• Able to work an 8-hour shift within 8 am–6 pm.
• 6+ months of related work experience in a call center.
• Proficiency in 10-key data entry.
• Experience with Word, Excel, Access.
• Strong attention to detail and organization.
• Excellent written and verbal communication skills.
• Positive, customer-friendly outlook.
• Reliable home internet connection meeting specs.

Responsibilities

• Provides basic troubleshooting and recommends solutions.
• Data Entry - enters data into various database applications.
• Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered.
• Maintains electronic and hard-copy filing system of applications, rebates and other supporting documents.
• Communicates effectively with other departments to service customers.
• Provides customer service through emails and phone calls.
• Delivers exceptional customer service and call handling in a customer-centric environment.
• May train peers or shadow coworkers as assigned.
• Supports programs within the department as assigned.
• Other duties as assigned.

Skills

Customer service

Data entry

Attention to detail

Organization

Verbal communication

Written communication

MS Office

10-key data entry

Reliability

Education

High school diploma or equivalent

Tools

10-key data entry

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Resource Innovations is seeking Customer Service / Data Entry Specialists to provide processing and customer support for multiple clients across the nation.

RI is a women-led energy transformation firm focused on impact, with expertise in energy efficiency and clean energy solutions. The role requires reliable internet, strong data-entry skills, and excellent communication to support a fast-paced, remote work environment.