Customer Service and Rebate Processing Specialist

Resource Innovations; Needham (MA); Remote; USD 23,000 - 29,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

401(k) with match

Medical coverage

Dental coverage

Vision coverage

Parental leave

Employee assistance program

Commuter benefits

Supplemental offerings

Job summary

Resource Innovations seeks a Customer Service and Rebate Processing Specialist in Needham, MA to handle customer inquiries by phone and email and support data entry across databases, contributing to an efficiency-driven team.

The role requires a high school diploma and 6–12 months in a call center, with English fluency and an interest in sustainability, plus reliable home internet for daily conferencing and work tasks.

Qualifications

• High school diploma or equivalency.
• 6–12 months of call center experience.
• Fluent in English.
• Interest in sustainability and making an environmental impact.
• Reliable home internet with minimum speeds (50 Mbps down, 5 Mbps up).

Responsibilities

• Receive data and sourcing documents, compile, sort, interpret and verify data to be entered.
• Provide basic troubleshooting and recommend solutions.
• Maintain electronic and hard-copy filing system of applications, rebates and other supporting documents.
• Communicate effectively as part of team approach with other departments in servicing customers.
• Provide customer service activities such as responding to emails and phone calls.
• Other duties as assigned.

Skills

Spanish

English

Attention to detail

Organizational skills

Multi-tasking

Data entry

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Resource Innovationsis seeking a Customer Service and Rebate Processing Specialistto join our growing dynamic team. As aCustomer Service and Rebate Processing Specialistyou will be providing customer service support over calls and email. You will also support Data entry into various database applications.

Resource Innovations (RI) is awomen-ledenergy transformation firmfocused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

• Receive data and sourcing documents, compile, sort, interpret and verify data to be entered.
• Provide basic troubleshooting and recommend solutions
• Maintain electronic and hard-copy filing system of applications, rebates and other supporting documents.
• Communicate effectively as part of team approach with other departments in servicing customers.
• Provide customer service activities such as responding to emails and phone calls.
• Other duties as assigned.

• High school diploma or equivalency
• 6-12 months of related work experience in a call center environment
• Fluent in English
• Interest in sustainability and passionate about making a meaningful impact on the environment.
• Reliable high-speed internet service and the ability to maintain a secure, consistent home internet connection that supports daily job responsibilities, including video conferencing, collaboration tools, and other work-related systems is required. For optimal performance, a minimum internet speed of 50 Mbps download and 5 Mbps upload is required, with 70+ Mbps download preferred. Connection stability is essential. Satellite and mobile internet connections may not provide the reliability necessary for roles requiring frequent video conferencing, VoIP communications, or other real-time collaboration activities.

Preferred skills, education and experience

• Fluent in Spanish
• Experience with various Microsoft programs, including Word, Excel, Access
• Strong attention to detail
• Strong organizational and prioritization skills and ability to multi-task
• Experience in a data entry processing and customer centric call center environment

About Resource Innovations

Resource Innovations (RI) is a women-led energytransformation firm focused on impact. Building onour expertise in energy efficiency, we’re constantlyexpanding our portfolio of clean energy solutionsto guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification.Carbon reduction. With every step, we’re leadingthe charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Compensation & Benefits

Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $17-$21/hour.In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.

At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance.

• three weeks of paid vacation annually
• paid holidays
• 401(k) retirement plan with employer match
• medical coverage
• dental coverage
• vision coverage
• parental leave
• employee assistance program
• commuter benefits
• additional supplemental offerings

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.