Impactful Customer Experience Coach (Paid Training)

Serenity-Healthcare-1; Phoenix (AZ); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k)

PTO

Paid training

Holidays

Job summary

Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions, helping them stay engaged, motivated, and progress toward personal goals within a supportive, client-facing program.

You’ll provide one-on-one support, use program tools, encourage journaling, goal setting, and mindfulness, keep accurate notes, and ensure a welcoming, professional experience for every participant. Requires 2+ years of full-time experience and US work authorization.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes to maintain a consistent experience.

Skills

Communication skills

Interpersonal skills

Punctuality

Background check

Job description

Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions, helping them stay engaged, motivated, and progress toward personal goals within a supportive, client-facing program.

You’ll provide one-on-one support, use program tools, encourage journaling, goal setting, and mindfulness, keep accurate notes, and ensure a welcoming, professional experience for every participant. Requires 2+ years of full-time experience and US work authorization.