Impactful Child Support Case Analyst

Florida; Crestview (FL); On-site; USD 39,000 - 45,000; Full time

Job summary

The Florida Department of Revenue's Child Support Program seeks a Case Processing Analyst in Crestview to support customers and participate in court proceedings. You will handle inquiries, coordinate with partners, and analyze case data to determine next steps.

Primary duties include initiating requests, researching issues, assisting customers, and preparing for and attending court, with opportunities to work across states and vendors. Excellent benefits are provided.

Qualifications

• Experience processing information using a computer system.
• Experience conducting research and analyzing information to make decisions.
• Experience communicating with others to gather information.

Responsibilities

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Preparing for and attending Court
• Interacting with legal services providers, other states, employers, and other business partners
• Making decisions based on case information and provided documentation

Skills

Processing information with computer

Research and analysis

Communication

Job description

The Florida Department of Revenue's Child Support Program seeks a Case Processing Analyst in Crestview to support customers and participate in court proceedings. You will handle inquiries, coordinate with partners, and analyze case data to determine next steps.

Primary duties include initiating requests, researching issues, assisting customers, and preparing for and attending court, with opportunities to work across states and vendors. Excellent benefits are provided.