Child Support Program - Customer Service Specialist I

Florida; Crestview (FL); Presencial; USD 39.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Life insurance

Tuition waivers

Paid leave

Retirement plan

Descripción de la vacante

The Florida Department of Revenue is seeking a Customer Service Representative I for the Child Support Program in Crestview. You will handle inquiries by phone, in person, chat, or email, and support case work with careful data gathering and documentation.

Responsibilities include coordinating with partners, researching issues, interviewing customers, and making case-based decisions. The role offers a solid benefits package and a stable, full-time schedule in a government environment.

Formación

• Currently employed with the Florida Department of Revenue.
• Experience processing information using a computer system.
• Experience conducting research and analyzing information to make decisions.
• Experience communicating with others to gather information.

Responsabilidades

• Initiating and responding to requests.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Interviewing customers in person and/or over the telephone.
• Interacting with other states, employers, and other business partners.
• Making decisions based on case information and provided documentation.

Conocimientos

Customer service

Research

Communication

Data entry

Descripción del empleo

The Florida Department of Revenue is seeking a Customer Service Representative I for the Child Support Program in Crestview. You will handle inquiries by phone, in person, chat, or email, and support case work with careful data gathering and documentation.

Responsibilities include coordinating with partners, researching issues, interviewing customers, and making case-based decisions. The role offers a solid benefits package and a stable, full-time schedule in a government environment.