Child Support Service Specialist I - Customer Champion

My Florida CFO; Crestview (FL); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid sick leave

Personal leave (vacation)

10 paid holidays annually

Retirement savings

Vision and dental insurance

Job summary

Florida Department of Revenue's Child Support Program seeks a Customer Service Representative I in Crestview, FL. This role handles child support case inquiries via phone, chat, email, and in person, supporting accurate data gathering and issue resolution.

Responsibilities include initiating requests, coordinating with internal and external partners, researching case data, and making decisions based on documentation.

Qualifications

• Experience processing information using a computer system.
• Experience researching and analyzing information to make decisions.
• Experience communicating with others to gather information.
• Relevant education may substitute for the required experience.

Responsibilities

• Initiating and responding to requests.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Interviewing customers in person and/or over the telephone.
• Interacting with other states, employers, and other business partners.
• Making decisions based on case information and provided documentation.

Skills

Computer systems experience

Research and analysis

Communication

Negotiation techniques

Job description

Florida Department of Revenue's Child Support Program seeks a Customer Service Representative I in Crestview, FL. This role handles child support case inquiries via phone, chat, email, and in person, supporting accurate data gathering and issue resolution.

Responsibilities include initiating requests, coordinating with internal and external partners, researching case data, and making decisions based on documentation.