Impactful Behavioral Health Intake Coordinator

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical, dental, vision

Job summary

Behavioral Health Network, Inc. in Massachusetts is seeking an Intake Coordinator to join the Central Intake team.

You will engage individuals, verify insurance, collect payments, and schedule intake and follow-up appointments, helping ensure accurate admissions and smooth referrals. We offer purpose-driven work, professional growth, a collaborative HEART culture, comprehensive benefits, and stability since 1938.

Qualifications

• High School Diploma or GED required; Associate's or Bachelor's Degree in a related field preferred.
• Minimum of 2 years' related experience required.
• Call center or intake experience preferred.
• Experience verifying insurances preferred.
• Knowledge of mental illness and substance use disorders and treatment, including severe mental illness, required.

Responsibilities

• Engage individuals in obtaining answers to intake and medication-related questions in a professional and efficient manner.
• Navigate intake and medication databases with proficiency, ensuring all necessary forms are completed.
• Verify individuals served insurance and collect payments/copayments, ensuring they are received and recorded promptly.
• Communicate admission-related information and expectations to individuals served.
• Schedule new individuals for intake appointments and follow-up medication appointments.
• Communicate with referral sources and program staff in a timely manner.
• Assist individuals and community providers in determining proper referrals and resources.
• Prepare paperwork related to services in a timely and high-quality manner.
• Share program openings with other agencies to facilitate admissions.
• Provide triage, support, information, and referrals to BHN Crisis callers as needed.

Skills

Verbal communication

Written communication

Computer skills

EHR experience

Education

High School Diploma or GED

Associate's or Bachelor's Degree preferred

Tools

EHR software

Job description

Behavioral Health Network, Inc. in Massachusetts is seeking an Intake Coordinator to join the Central Intake team.

You will engage individuals, verify insurance, collect payments, and schedule intake and follow-up appointments, helping ensure accurate admissions and smooth referrals. We offer purpose-driven work, professional growth, a collaborative HEART culture, comprehensive benefits, and stability since 1938.