Intake Navigator: Behavioral Health Access & Care

Pathways to Life, Inc; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

Paid time off and holidays

Professional development opportunities

Supportive and mission-driven work env

Multiple voluntary benefit options

Job summary

Pathways to Life, Inc. is seeking an Intake Coordinator to serve as the first point of contact for individuals seeking behavioral health and substance use services.

The role requires compassionate, organized, and detail-oriented candidates who can manage multiple priorities while upholding confidentiality. You will conduct intake interviews, verify insurance, schedule admissions with clinical staff, and maintain confidential records in the EHR system.

Qualifications

• Bachelor’s degree in a Human Services field with 2 years of full-time experience with the population served.
• Or a Bachelor’s degree in a non-Human Services field with 4 years of related full-time experience.
• 2 years of experience in behavioral health, healthcare intake, customer service, case management, or administrative support preferred.
• Experience with Medicaid eligibility verification, referrals, scheduling assessments, and coordination of care preferred.

Responsibilities

• Answer incoming calls and respond to inquiries in a professional and timely manner.
• Conduct intake interviews and collect required client information and documentation.
• Verify insurance coverage and eligibility when applicable.
• Schedule appointments and coordinate admissions with clinical staff.
• Maintain accurate and confidential client records in the EHR system.
• Explain program services, policies, and procedures to prospective clients.
• Follow up with referrals, clients, and community partners as needed.
• Coordinate assessments and referrals to appropriate services.
• Collaborate with Tailored Care Management, outpatient providers, and community partners to ensure continuity of care.
• Ensure compliance with HIPAA and all applicable confidentiality requirements.
• Assist with general administrative and front desk duties.

Skills

Mental health knowledge

Communication

Multitasking

Documentation

EHR

Confidentiality

Education

Bachelor’s degree in Human Services

Bachelor’s degree in non-Human Services field

Job description

Pathways to Life, Inc. is seeking an Intake Coordinator to serve as the first point of contact for individuals seeking behavioral health and substance use services.

The role requires compassionate, organized, and detail-oriented candidates who can manage multiple priorities while upholding confidentiality. You will conduct intake interviews, verify insurance, schedule admissions with clinical staff, and maintain confidential records in the EHR system.