Central Intake Coordinator

Behavioral Health Network, Inc.; Springfield (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Purpose-driven work

Professional growth

Team culture

Stability

Comprehensive benefits

Great Place to Work

Job summary

Behavioral Health Network, Inc. is seeking a Central Intake Coordinator in Western Massachusetts to support intake operations across our division. You will engage with diverse populations, assess risk, and connect clients with BHN programs and community resources.

Strong written/verbal communication and data entry skills are essential. Minimum 2 years in intake or call center, with a high school diploma; further education is a plus.

Qualifications

• Minimum of 2 years of related experience; call center or intake experience preferred.
• HS Diploma or GED required; Associate’s or Bachelor’s a plus.
• Knowledge of BHN programs and community resources; access them.
• Excellent verbal and written communication skills.

Responsibilities

• Perform central intake duties with sensitivity to diverse populations.
• Assess risk and communicate effectively with individuals from varied backgrounds.
• Utilize BHN programs and community resources to assist clients.
• Document and manage information using email and databases; EHR helpful.

Skills

Cultural competence

Communication skills

Risk assessment

EHR experience

Education

HS Diploma/GED

Tools

EHR systems

Job description

• Pay or shift range: $21 USD to $23 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Central Intake Coordinator to join our Central Intake Division team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), tuition reimbursement, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Demonstrated cultural competence and ability to communicate effectively with individuals from a variety of cultural backgrounds.
• Ability to assess risk and work effectively with challenging and diverse populations.
• Knowledge of BHN substance use programs, other BHN programs, and community resources, including how to help individuals access them; knowledge of medication clinic workflows and processes.
• Excellent verbal and written communication skills.
• Excellent computer skills, including email and database systems; EHR experience helpful.
• Knowledge of mental illness and substance use disorders and treatment, including severe mental illness.
• Experience verifying insurance preferred.
• Minimum of 2 years of related experience; call center or intake experience preferred.
• High School Diploma or GED required; Associate’s or Bachelor’s Degree in a related field preferred.

Who You Are:

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

Salary Range- $21.00-23.00

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.