Compassionate Behavioral Health Access Navigator

Behavioral Health Network, Inc.

Worcester (MA)

On-site

USD 30,000 - 33,000

Full time

30 hours ago

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Job summary

Behavioral Health Network is seeking an Access Navigator to join its CBHC Access Center/Central Intake team in Western Massachusetts. You will welcome individuals seeking behavioral health services, collect information, and guide them through the navigation workflow to connect with appropriate services and community resources.

The role requires 1–2 years in behavioral health or related fields, strong communication, and the ability to work onsite.

Qualifications

1–2 years of experience in behavioral health, care management, human services, or a related field.
Knowledge of mental health conditions, substance use, and healthcare systems.
Strong customer-service, interpersonal, advocacy, and written communication skills.
Ability to work onsite and collaborate with clinicians and care teams.

Responsibilities

Welcome and engage individuals seeking behavioral health services, providing timely assistance and referrals.
Serve as primary contact, guiding through CBHC Access Navigation workflow from inquiry to connection.
Collect demographic, insurance, and other information; ensure records are complete in the EHR.
Coordinate with BHN programs and community providers to connect individuals with services.
Track progress and follow up on outstanding needs to reduce barriers to enrollment.