Intake Coordinator

Behavioral Health Network, Inc (BHN); Worcester (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical benefits

Dental

Vision

Employee assistance programs

Job summary

Behavioral Health Network (BHN) is seeking an Intake Coordinator for their Central Intake team in Western Massachusetts. The role involves engaging individuals to answer intake and medication questions, verifying insurance, collecting copayments, and coordinating intake scheduling and admissions.

The ideal candidate has a high school diploma or GED (associate's/bachelor's preferred), 2+ years of related experience, and strong communication skills.

Qualifications

• Strong communication and customer service experience.
• Familiarity with intake processes and medication-related inquiries.
• Ability to verify insurance and collect copayments.
• Experience with database and form completion processes.

Responsibilities

• Engage individuals to answer intake and medication questions professionally.
• Navigate intake and medication databases and ensure forms are completed.
• Verify insurance and collect payments in a timely manner.
• Communicate admission-related information and expectations.
• Schedule intake appointments at referral and follow-up medication appointments.

Skills

Excellent communication

Computer skills

Challenging populations empathy

Education

High School Diploma or GED

Associate's or Bachelor's Degree (preferred)

Tools

Electronic Health Record (EHR) systems

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking an Intake Coordinator to join our Central Intake team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do

• Engage individuals in obtaining answers to intake and medication-related questions in a professional and efficient manner.
• Navigate intake and medication databases with proficiency, ensuring all necessary forms are completed.
• Accurately verify individuals served insurance and collect payments/copayments, ensuring they are received and recorded in a timely and consistent manner.
• Effectively communicate admission-related information and expectations to individuals served.
• Schedule new individuals served for intake appointments at the time of referral and/or schedule follow-up medication appointments for existing individuals.
• Communicate with referral sources and program staff in an appropriate and timely manner.
• Assist individuals and/or community providers in determining the proper referrals and/or resources needed.
• Prepare paperwork related to services in a timely and high-quality manner.
• Communicate with other agencies to share program openings and facilitate appropriate admissions.
• Provide triage, support, information, and referrals to individuals who call BHN Crisis, identifying when calls require transfer to BHN Crisis or law enforcement due to safety or risk concerns.
• Aid in non-clinical communication between individuals served and collateral contacts as needed.

Who You Are

• High School Diploma or GED required; Associate's or Bachelor's Degree in a related field preferred.
• Minimum of 2 years' related experience required.
• Call center or intake experience preferred.
• Experience verifying insurances preferred.
• Knowledge of mental illness and substance use disorders and treatment, including severe mental illness, required.
• Excellent computer skills, including email and database systems.
• Electronic Health Record (EHR) experience helpful.
• Excellent verbal and written communication skills.
• Knowledgeable about BHN Substance Use programs, other BHN programs, and community resources.
• Demonstrates willingness and ability to work with challenging and diverse individual populations.
• Demonstrates cultural competence in working with individuals from a variety of cultural backgrounds.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.

Pay Range: $21.50-$23.00/hr