Hybrid CBHI Intake Coordinator Behavioral Health

Northeast Family Services; Fall River (MA); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Summer Fridays–12:30pm closure on most

Health, dental & vision

3 weeks paid vacation

11 paid holidays

Generous sick time including mental健康

401k with up to 4% match

Disability coverage

Life Insurance

Longevity bonus and vacation day

Laptop and cell phone provided

Personal cell phone discount

Job summary

Northeast Family Services is seeking an experienced CBHI Intake Coordinator in Massachusetts to manage registration and admissions for five regions. You will work closely with referral sources and maintain client rosters across waitlists, active, transfers, and discharges.

This role handles intake paperwork, assessments, treatment plans, and monthly CBHI updates. The ideal candidate is highly organized, detail‑oriented, and proficient with payer portals, co-pays, and insurance benefits.

Qualifications

• Experience with CBHI and scheduling across multiple regions.
• At least 1 year of patient intake and scheduling experience.
• Knowledge of payer portals, co-pays, deductibles and benefits.
• Strong interpersonal skills and ability to work in a multidisciplinary team.
• Authorized to work in the U.S. and access to required devices and internet.

Responsibilities

• Manage registration and admissions for five MA regions.
• Coordinate with referral sources through the referral, waitlist, and assignment process.
• Process intake paperwork and clinical documentation (assessments, treatment plans).
• Maintain monthly CBHI updates and verify insurance coverage.
• Answer calls, gather referrals, and schedule client appointments.

Skills

CBHI familiarity

Intake & scheduling

Insurance verification

EHR proficiency

Effective communication

Time management

Team collaboration

Authorization to work in US

Tools

MS Office

Electronic Health Records (EHR)

Job description

Northeast Family Services is seeking an experienced CBHI Intake Coordinator in Massachusetts to manage registration and admissions for five regions. You will work closely with referral sources and maintain client rosters across waitlists, active, transfers, and discharges.

This role handles intake paperwork, assessments, treatment plans, and monthly CBHI updates. The ideal candidate is highly organized, detail‑oriented, and proficient with payer portals, co-pays, and insurance benefits.