Central Intake Coordinator

Behavioral Health Network, Inc (BHN); Springfield (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

PTO

403(b)

Tuition reimbursement

Medical, dental, vision

Job summary

Behavioral Health Network, Inc (BHN) is seeking a Central Intake Coordinator to join the Central Intake Division in Western Massachusetts. The role emphasizes communication, risk assessment, and knowledge of BHN programs to connect individuals with appropriate services.

We offer PTO, 403(b), tuition reimbursement, medical/dental/vision benefits, and employee support programs. Ideal candidates have at least 2 years in intake or call center and a relevant degree preferred.

Qualifications

• Must have strong communication skills (verbal and written).
• Cultural competence with diverse populations.
• Familiarity with BHN programs and community resources is a plus.

Responsibilities

• Communicate effectively with diverse individuals and assess risk.
• Understand BHN substance use and other BHN programs; assist access to resources.
• Maintain knowledge of medication clinic workflows; document in EHR as needed.
• Verify insurance when required; support intake processes.

Skills

Cultural competence

Verbal & written communication

EHR experience

Call center experience

Education

High School Diploma or GED

Associate’s or Bachelor’s Degree in related field

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Central Intake Coordinator to join our Central Intake Division team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), tuition reimbursement, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do

• Demonstrated cultural competence and ability to communicate effectively with individuals from a variety of cultural backgrounds.
• Ability to assess risk and work effectively with challenging and diverse populations.
• Knowledge of BHN substance use programs, other BHN programs, and community resources, including how to help individuals access them; knowledge of medication clinic workflows and processes.
• Excellent verbal and written communication skills.
• Excellent computer skills, including email and database systems; EHR experience helpful.
• Knowledge of mental illness and substance use disorders and treatment, including severe mental illness.
• Experience verifying insurance preferred.
• Minimum of 2 years of related experience; call center or intake experience preferred.
• High School Diploma or GED required; Associate’s or Bachelor’s Degree in a related field preferred.

Who You Are

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

Salary Range- $21.00-23.00