Impactful 911 Call Taker | Emergency Communications Pro

Regional 911 Intake Solutions; Memphis (MO); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Memphis, MO seeks 911 Call Takers to answer emergency lines, verify locations, and document incidents for dispatch teams.

Candidates should have a high school diploma or equivalent; previous customer service or public safety experience is helpful. Successful applicants will undergo training and certification; ongoing assessments ensure quality and privacy.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or recognized equivalent

Listening comprehension

Accurate typing

Clear verbal communication

Ability to follow structured procedures

Job description

Regional 911 Intake Solutions in Memphis, MO seeks 911 Call Takers to answer emergency lines, verify locations, and document incidents for dispatch teams.

Candidates should have a high school diploma or equivalent; previous customer service or public safety experience is helpful. Successful applicants will undergo training and certification; ongoing assessments ensure quality and privacy.