911 Call Taker — 24/7 Emergency Communications Specialist

Regional 911 Intake Solutions; New Stanton (Westmoreland County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Job summary

Regional 911 Intake Solutions seeks 911 Call Takers to be the first point of contact for emergencies, asking focused questions, confirming locations, and documenting information for dispatch coordination.

Call takers may work in Stanton, MO, with rotating shifts and mandatory training. Candidates typically need a high school diploma; strong listening, typing, and communication skills are essential for accurate incident processing.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and typing accuracy.
• Ability to follow structured procedures and communicate clearly.

Responsibilities

• Answer incoming emergency calls and assigned lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency
• Enter details into call-processing or dispatch software
• Forward incident information to the appropriate dispatch function
• Provide pre-arrival instructions within training
• Work with accessibility resources when needed
• Maintain caller privacy and confidentiality

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or GED

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks 911 Call Takers to be the first point of contact for emergencies, asking focused questions, confirming locations, and documenting information for dispatch coordination.

Call takers may work in Stanton, MO, with rotating shifts and mandatory training. Candidates typically need a high school diploma; strong listening, typing, and communication skills are essential for accurate incident processing.