911 Call Taker — Emergency Communications Operator (24/7)

Regional 911 Intake Solutions; Falcon (MO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking a dedicated 911 Call Taker in Falcon, MO. The role involves handling emergency and non-emergency lines, confirming locations, and documenting details using dispatch software.

Training and certifications are required for authorized pre-arrival instructions. Applicants should have a high school diploma or equivalent, with customer service or public safety experience helpful.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience helpful.
• Ability to follow structured procedures and pass required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions is seeking a dedicated 911 Call Taker in Falcon, MO. The role involves handling emergency and non-emergency lines, confirming locations, and documenting details using dispatch software.

Training and certifications are required for authorized pre-arrival instructions. Applicants should have a high school diploma or equivalent, with customer service or public safety experience helpful.