911 Call Taker — Start a Critical Public Safety Career

Regional 911 Intake Solutions; Grain Valley (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Grain Valley, MO seeks an attentive 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document details for dispatch. You will work in a 24-hour environment with rotation shifts, deadlines, and compliance with certification requirements.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and excellent verbal communication. Training and background checks are required before appointment.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and accurate typing abilities.
• Clear verbal communication and ability to follow structured procedures.
• Customer service or public safety experience is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training.

Skills

Listening skills

Typing speed

Verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Grain Valley, MO seeks an attentive 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document details for dispatch. You will work in a 24-hour environment with rotation shifts, deadlines, and compliance with certification requirements.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and excellent verbal communication. Training and background checks are required before appointment.