Emergency Call Taker: 24/7 Public Safety Communications

Regional 911 Intake Solutions; Foley (MO); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Training opportunities

Job summary

Regional 911 Intake Solutions in Foley, MO is seeking dedicated 911 Call Takers to handle emergency and nonemergency lines, verify incident locations, and document details for dispatch teams. Training will cover approved questioning, privacy, and pre-arrival guidance within certified procedures.

The role emphasizes listening accuracy, clear communication, and the ability to work in a structured environment with rotating shifts and potential overtime.

Qualifications

• High school diploma or equivalent.
• Strong listening and typing skills required.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Active listening

Typing

Clear communication

Calm under pressure

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Foley, MO is seeking dedicated 911 Call Takers to handle emergency and nonemergency lines, verify incident locations, and document details for dispatch teams. Training will cover approved questioning, privacy, and pre-arrival guidance within certified procedures.

The role emphasizes listening accuracy, clear communication, and the ability to work in a structured environment with rotating shifts and potential overtime.