911 Call Taker — Launch a Critical Public Safety Career

Regional 911 Intake Solutions; Eolia (MO); In loco; USD 40.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Ongoing training

Descrizione del lavoro

Regional 911 Intake Solutions seeks qualified candidates for 911 Call Taker roles in Eolia, MO. Responsibilities include answering emergency lines, confirming locations, and entering details into dispatch systems, with a focus on accuracy and calm communication.

Candidates should have a high school diploma or equivalent and may benefit from prior customer service or public safety experience. Training and certifications are required for advancement.

Competenze

• High school diploma or recognized equivalent.
• Prior customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conoscenze

Listening skills

Data entry

Verbal communication

Telephone etiquette

Call processing software

Formazione

High school diploma or equivalent

Strumenti

Call processing software

Descrizione del lavoro

Regional 911 Intake Solutions seeks qualified candidates for 911 Call Taker roles in Eolia, MO. Responsibilities include answering emergency lines, confirming locations, and entering details into dispatch systems, with a focus on accuracy and calm communication.

Candidates should have a high school diploma or equivalent and may benefit from prior customer service or public safety experience. Training and certifications are required for advancement.