911 Call Taker: Emergency Communications Specialist

Regional 911 Intake Solutions; De Witt (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Regional 911 Intake Solutions in De Witt, MO seeks dedicated 911 Call Takers to handle emergency and non-emergency lines. You will verify locations, collect caller data, and relay information to dispatch teams with accuracy and composure.

Applicants should have a high school diploma or equivalent, strong listening skills, and the ability to follow structured procedures. Training and certifications are required for this role.

Qualifications

• Requires the ability to listen carefully and gather critical details.
• Accurate typing and rapid entry of information.
• Clear verbal communication with callers in high-stress situations.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing speed

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in De Witt, MO seeks dedicated 911 Call Takers to handle emergency and non-emergency lines. You will verify locations, collect caller data, and relay information to dispatch teams with accuracy and composure.

Applicants should have a high school diploma or equivalent, strong listening skills, and the ability to follow structured procedures. Training and certifications are required for this role.