911 Call Taker — 24/7 Emergency Communications

Regional 911 Intake Solutions; Southwest City (MO); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Ongoing training

Job summary

Regional 911 Intake Solutions in South West City, MO, seeks 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect caller information, and document details for dispatch, following established scripts and procedures.

The role requires a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training, background checks, and ongoing certifications are required, with rotating shifts as needed.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow procedures.
• Assessments and minimum scores set by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing speed

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in South West City, MO, seeks 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect caller information, and document details for dispatch, following established scripts and procedures.

The role requires a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training, background checks, and ongoing certifications are required, with rotating shifts as needed.