911 Call Taker – Essential Public Safety Communications

Public Safety Dispatch Network; Eminence (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Missouri is seeking a 911 Call Taker to handle incoming emergency calls, verify locations, and document critical details for responders. You will use established questions to assess urgency and enter information into dispatch software, enabling rapid and accurate coordination.

Candidates should have a high school diploma or equivalent; prior customer service or public safety exposure helps.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call center experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Follow procedures

Emergency call handling

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Missouri is seeking a 911 Call Taker to handle incoming emergency calls, verify locations, and document critical details for responders. You will use established questions to assess urgency and enter information into dispatch software, enabling rapid and accurate coordination.

Candidates should have a high school diploma or equivalent; prior customer service or public safety exposure helps.