911 Call Taker — Start a Critical Public Safety Career

Regional 911 Intake Solutions; Purdin (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in a public safety communications role in Purdin, MO. The position involves answering emergency and nonemergency lines, confirming locations, and collecting caller information to coordinate prompt responses.

Successful candidates will demonstrate strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in a public safety communications role in Purdin, MO. The position involves answering emergency and nonemergency lines, confirming locations, and collecting caller information to coordinate prompt responses.

Successful candidates will demonstrate strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.