911 Call Taker: Fast-Paced Public Safety Role

Public Safety Dispatch Network; Pansey (AL); On-site; USD 32,000 - 48,000; Full time

Job summary

Public Safety Dispatch Network in Pansey, AL seeks 911 Call Takers to answer emergency lines, verify locations, and document details for responders. This role supports essential public safety operations in a high-stakes environment.

Candidates typically have a high school diploma and strong listening, typing, and communication skills; training and certifications are provided. The position may involve rotating shifts, nights, weekends, and overtime, with background checks and eligibility

Qualifications

• High School Diploma or equivalent required or recognized equivalent.
• Strong listening, typing, and clear verbal communication skills are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers and provide calm, clear guidance as trained.
• Use language-access resources when needed and follow training procedures.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High School Diploma or equivalent

Job description

Public Safety Dispatch Network in Pansey, AL seeks 911 Call Takers to answer emergency lines, verify locations, and document details for responders. This role supports essential public safety operations in a high-stakes environment.

Candidates typically have a high school diploma and strong listening, typing, and communication skills; training and certifications are provided. The position may involve rotating shifts, nights, weekends, and overtime, with background checks and eligibility