Emergency 911 Call Taker — Impactful 24/7 Support

Public Safety Dispatch Network; Thomasville (AL); On-site; USD 28,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Thomasville, AL seeks a dedicated 911 Call Taker to answer emergency lines, verify locations, and document details for responders. You will work with a fast-paced team, use validated questions, and enter information into dispatch software.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. Training and certifications are provided, with scheduling that may include nights, weekends, and

Qualifications

• High school diploma or equivalent.
• Customer service or call center experience helpful.
• Dispatch experience not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing software
• Forward incident information promptly to dispatch functions
• Help distressed callers focus on essential questions and instructions
• Provide authorized pre-arrival instructions only within training

Skills

Listening

Typing

Verbal communication

Education

High school diploma

Job description

Public Safety Dispatch Network in Thomasville, AL seeks a dedicated 911 Call Taker to answer emergency lines, verify locations, and document details for responders. You will work with a fast-paced team, use validated questions, and enter information into dispatch software.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. Training and certifications are provided, with scheduling that may include nights, weekends, and